Privacy Policy: UK GDPR and Data Protection
Last updated: 17 September 2026
Casinouk Payments Hub ("we", "us", "our") operates the website casinoukpaymentshub.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use the Site, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Casinouk Payments Hub is the data controller for the personal data processed through the Site. If you have any questions about this policy or wish to exercise your data protection rights, please contact us at [email protected].
What Data We Collect
We may collect and process the following categories of personal data:
- Identity and contact data: name, date of birth, email address, postal address, and telephone number.
- Account data: username, password, and account preferences.
- Transaction data: deposit and withdrawal records, payment method details, and gaming history.
- Technical data: IP address, browser type and version, device information, and pages visited on the Site.
- Usage data: how you interact with the Site, including game play patterns and communication preferences.
- Compliance data: information gathered for identity verification, age verification, and anti-money laundering and counter-terrorist financing (AML/CTF) purposes.
Legal Bases for Processing
We process your personal data on one or more of the following legal bases:
- Contract: to provide and manage your account and the services available through the Site.
- Legal obligation: to comply with our regulatory duties, including licence conditions imposed by the Gambling Commission, age verification, self-exclusion enforcement (including GAMSTOP), and AML/CTF requirements.
- Legitimate interests: to keep the Site secure, prevent fraud, and improve our services, provided your rights and freedoms are not overridden.
- Consent: where required, for example for certain non-essential cookies or direct marketing.
How We Use Your Data
We use your personal data to:
- Create and manage your account.
- Verify your identity, age, and source of funds where required by law.
- Process deposits and withdrawals, and enforce restrictions on payment methods, including the prohibition of credit card funding.
- Deliver responsible gambling tools, such as deposit limits, loss limits, session time limits, reality checks, time-outs, and self-exclusion, including checks against the national self-exclusion database.
- Detect and prevent fraud, money laundering, and other unlawful activity.
- Communicate with you about your account and legal updates.
- Maintain the security and performance of the Site.
Cookies
The Site uses cookies and similar technologies. Some cookies are strictly necessary for the Site to function and do not require your consent. Other cookies — for example those used to personalise content or remember your preferences — are only set with your consent. You can withdraw or change your cookie choices at any time through your browser settings or our cookie management tool.
Sharing Your Data
We do not sell your personal data. We may share it with:
- Regulators and public authorities, including the Gambling Commission, where required by law.
- Verification services used for identity, age, and affordability checks.
- Payment processors facilitating transactions on the Site.
- Service providers supporting the operation of the Site under contractual confidentiality obligations.
Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.
Retention
We retain your personal data only as long as necessary for the purposes described in this policy, including periods required by gambling regulation, AML/CTF law, and limitation periods for legal claims. Self-exclusion records are retained in line with regulatory requirements.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectification of inaccurate or incomplete data.
- Erasure of your data, subject to our legal retention obligations.
- Restriction of processing in certain circumstances.
- Data portability for data you provided to us on the basis of contract or consent.
- Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, contact us at [email protected]. We will respond within one month as required by law. If you are dissatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection supervisory authority.
Responsible Gambling
Our Site is intended for users aged 18 or over. Gambling is not legal for persons under the age of 16 in the UK under any circumstances, and our services are restricted to adults. If you feel gambling is negatively affecting you, self-exclusion and deposit-limit tools are available, and support can be found via GAMSTOP and national problem-gambling support services.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above will always show the most recent version. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.
Contact Us
For any questions, requests, or complaints regarding your personal data, please contact us at [email protected].