Contact the Editorial Team UK Casino Resource
How to Reach the Casinouk Payments Hub Editorial Team
Casinouk Payments Hub is an independent online resource covering the UK casino market. If you need to get in touch with our editorial team, the fastest and only official channel is email:
What to Write to Us About
We read every message that arrives at this address. Here is what readers, operators, and partners typically contact us about:
- Corrections and updates. If you’ve spotted an inaccuracy in one of our reviews, an outdated bonus term, or a listing that no longer reflects reality, let us know. We regularly re-check our materials, but the UK market changes quickly — promotions expire, licence statuses change, and operators update their terms. A quick note from a reader helps us correct things faster.
- Editorial questions. Questions about how we rate and rank casinos, how we select which brands to cover, or requests to explain any part of our methodology.
- Partnership and advertising enquiries. Media kit requests, content collaboration proposals, and other business matters.
Response Times
We aim to reply to all genuine enquiries within two working days. If your message requires internal fact-checking — for example, a correction involving licence details or a disputed bonus term — it may take a little longer, but you will hear from us.
One Important Note Before You Write
Casinouk Payments Hub is an information resource. We do not operate any gambling services, we do not hold a UK Gambling Commission licence, and we cannot help with:
- deposits, withdrawals, or account issues at any casino
- complaints about specific operators
- disputes over bonuses or self-exclusion
- questions about gambling licences (to verify an operator, always use the official UKGC public register)
If Gambling Is Affecting Your Life
This is not the right page for it, and our inbox is not the right place. If gambling has stopped being entertainment for you or someone close to you, please contact a dedicated support service — trained professionals are available free of charge, 24 hours a day:
- National Gambling Helpline: 0808 8020 133 (free, confidential)
- Online support and live chat: www.gamcare.org.uk
- Self-exclusion tools: www.gamstop.co.uk
For more details on staying in control, setting limits, and recognising the early signs of problem gambling, see our Responsible Gambling page.
Page last updated: 17 September 2026. Casinouk Payments Hub editorial team.